H&L Travel Co. — Terms & Conditions

Last Updated: June 2026

These Terms & Conditions govern all services provided by H&L Travel Co. (“we”, “us”, “our”). By engaging with our services, making a booking, or paying a planning deposit, you (“the client”, “traveller”, “customer”) agree to the following Terms & Conditions.

1. Services Provided

H&L Travel Co. provides bespoke travel planning services, curated Signature Escapes, itinerary design, and travel-related booking assistance.

We may assist with arranging accommodation, transfers, activities, experiences, and other travel-related services through trusted travel partners and suppliers.

Unless otherwise stated in writing, international and domestic flights are not included within our Signature Escapes or Bespoke Journey services.

2. Planning Deposits & Payments

A planning deposit and/or agreed planning fee must be paid before any detailed itinerary design, supplier sourcing, booking management, or planning work begins.

Planning deposits and planning fees are non-refundable once planning work has commenced.

For qualifying bookings where complimentary planning is included, a minimum trip value threshold must be met as outlined on our website.

Final balances for all trips, services, and confirmed bookings must be paid no later than 6 weeks prior to departure unless otherwise agreed in writing.

Failure to make payment within the required timeframe may result in cancellation of services and loss of deposits already paid.

3. Pricing & Availability

All pricing provided by H&L Travel Co. is subject to supplier availability at the time of booking.

Accommodation, experiences, activities, transfers, and travel services are subject to price fluctuations, seasonal demand, currency changes, and supplier adjustments.

Quoted pricing cannot be guaranteed until bookings are confirmed and deposits/payments have been received.

Displayed pricing for Signature Escapes is based on two adults sharing one room unless otherwise stated.

Local hotel taxes, resort fees, tourism taxes, city taxes, and any locally payable charges are not included unless specifically stated.

4. Customer Responsibilities

Clients are solely responsible for:

Booking and managing their own flights unless otherwise agreed in writing

Ensuring passports are valid for travel

Obtaining any required visas or travel authorisations

Meeting all entry requirements for destinations visited

Arranging suitable travel insurance

Reviewing all travel documentation provided

Arriving on time for flights, transfers, and experiences

H&L Travel Co. accepts no responsibility for losses, denied boarding, additional expenses, or disruptions resulting from failure to comply with the above responsibilities.

We strongly recommend comprehensive travel insurance for all trips.

5. Car Hire Responsibilities

Where car hire forms part of an itinerary or recommendation, clients remain fully responsible for:

Parking charges
Toll charges
Fuel costs
Vehicle insurance and excess charges
Traffic violations or fines
Any damage or claims associated with the vehicle

Clients must ensure they meet all licence, age, and identification requirements set by the vehicle rental provider.

6. Changes & Revisions

Included itinerary revisions vary depending on the selected planning service tier.

Additional revisions, significant itinerary changes, destination changes, or amendments requested after confirmation may incur additional charges.

While we will always aim to accommodate changes where possible, modifications remain subject to supplier availability and pricing changes.

7. Cancellations & Refunds

The initial deposit payable to H&L Travel Co. consists of a non-refundable service charge of £250 together with any supplier deposits required to secure your accommodation, experiences, private transfers, and other travel arrangements.

The £250 H&L Travel Co. service charge covers the destination research, itinerary design, supplier liaison, and administration undertaken in preparing your personalised journey. As work commences immediately, this element of the deposit is non-refundable should you choose not to proceed with your booking.

The remaining balance of your initial deposit will be applied towards securing your travel arrangements and will be subject to the individual cancellation, amendment, and refund policies of the relevant suppliers.

If you wish to cancel a confirmed booking, written notice must be provided to H&L Travel Co. as soon as reasonably possible.

Any refunds relating to accommodation, experiences, transfers, or other travel arrangements will be subject to the cancellation terms of the relevant supplier. H&L Travel Co. cannot guarantee that supplier payments will be refundable.

H&L Travel Co. reserves the right to retain the non-refundable service charge, together with any non-refundable supplier costs and any reasonable administration costs incurred in processing cancellations, amendments, or refunds.

7.1. Bookings & Confirmation

A booking will only be considered confirmed once H&L Travel Co. has received the required initial deposit and any applicable supplier deposits, and written confirmation has been issued confirming that your accommodation, experiences, transfers, and other travel arrangements have been successfully secured.

Prior to this confirmation, all proposals, quotations, and availability remain subject to change and cannot be guaranteed.

8. Supplier Responsibility

H&L Travel Co. acts as a travel planning and booking service using third-party suppliers and trusted travel partners.

We are not liable for acts, errors, omissions, delays, service failures, cancellations, or operational issues caused by airlines, hotels, transport providers, activity operators, or other third-party suppliers.

All travel services remain subject to the terms and conditions of the individual supplier.